Mettleworks Privacy Policy Disclaimer 

Effective Date 6/5/2025

Last Updated 6/5/2025

1. Introduction

This Privacy Policy describes how Mettleworks and our subsidiaries] ("we," "us," or "our") collects, uses, and protects your personal information when you use our mobile application www.mettle-works.com (the "App"). We are committed to protecting your privacy and ensuring the security of your health information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and other relevant privacy regulations.

 2. Information We Collect

1 Personal Information

- Name, email address, phone number

- Date of birth and demographic information

- Account credentials and profile information

- Contact preferences and communication settings

 2 Health Information

- Health conditions, symptoms, and medical history

- Medication information and treatment plans

- Vital signs and health measurements

- Healthcare provider information

- Insurance information (if applicable)

- Photos or documents related to your 

health condition

3 Usage Information

- App usage patterns and features   accessed

- Device information (device type, operating system, unique device identifiers)

- Log data (IP address, access times, pages viewed)

- Location data (with your consent)

- Push notification preferences

4 Third-Party Information

- Information from healthcare providers (with your authorization)

- Data from connected health devices or apps (with your consent)

- Information from insurance providers (with your authorization)

3. How We Use Your Information

We use your information to:

 1 Provide Medical Services

- Deliver personalized health recommendations and treatment plans

- Connect you with healthcare providers

- Monitor your health progress and outcomes

- Provide medication reminders and health alerts

- Generate health reports and summaries

 2 Improve Our Services

- Analyze app usage to enhance user experience

- Develop new features and functionality

- Conduct research and analytics (using de-identified data)

- Provide customer support and technical assistance

.3 Communication

- Send you important health-related notifications

- Provide appointment reminders and follow-ups

- Share educational health information

- Respond to your inquiries and support requests

4 Legal and Safety Purposes

- Comply with legal obligations and regulatory requirements

- Protect against fraud, abuse, or illegal activities

- Respond to emergencies or threats to public health

- Enforce our Terms of Service

4. Information Sharing and Disclosure

1 Healthcare Providers

We may share your health information with:

- Your designated healthcare providers

- Specialists or consultants involved in your care

- Healthcare facilities where you receive treatment

- Insurance providers for coverage and payment purposes

2 Service Providers

We work with trusted third-party service providers who help us operate our App:

- Cloud storage and hosting providers

- Data analytics and research partners

- Payment processors

- Customer support services

- IT security and maintenance providers

All service providers are required to maintain the confidentiality and security of your information.

3 Legal Requirements

We may disclose your information when required by law:

- In response to court orders, subpoenas, or legal process

- To comply with regulatory requirements

- To protect public health and safety

- In emergency situations to prevent harm

4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your information:

1 Technical Safeguards

- End-to-end encryption for data transmission

- Secure data storage with industry-standard encryption

- Multi-factor authentication for account access

- Regular security audits and vulnerability assessments

- Secure APIs and data connections

2 Administrative Safeguards

- Employee training on privacy and security protocols

- Access controls and authorization procedures

- Incident response and breach notification procedures

- Regular privacy and security policy reviews

3 Physical Safeguards

- Secure data centers with restricted access

- Environmental controls and monitoring

- Secure disposal of physical media containing data

 6. Your Rights and Choices

1 Access and Control

You have the right to:

- Access your personal and health information

- Request corrections to inaccurate information

- Download or export your data

- Delete your account and associated data

- Restrict or limit how we use your information

2 Communication Preferences

You can:

- Opt out of marketing communications

- Customize notification settings

- Choose your preferred communication methods

- Update your contact preferences at any 

time

3 Data Portability

You can request a copy of your health information in a portable format to transfer to another healthcare provider or app.

7. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

For users between 13-17 years of age, we require parental consent before collecting or using their health information.

8. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Data Retention

We retain your information for as long as necessary to:

- Provide you with our services

- Comply with legal obligations

- Resolve disputes and enforce agreements

- Support your ongoing healthcare needs

You may request deletion of your 

information at any time, subject to legal and regulatory requirements.

10. Cookies and Tracking Technologies

Our App may use cookies, beacons, and similar technologies to:

- Remember your preferences and settings

- Analyze app usage and performance

- Provide personalized content and recommendations

- Improve security and prevent fraud

You can control cookie settings through your device preferences.

11. Third-Party Links and Services

Our App may contain links to third-party websites or integrate with other health services. This Privacy Policy does not 

apply to third-party services. We encourage you to review the privacy policies of any third-party services you use.

 12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

- Sending you an email notification

- Posting a notice in the App

- Updating the "Last Updated" date at the top of this policy

Continued use of the App after changes become effective constitutes acceptance of the updated policy.

 13. Contact Information

If you have questions, concerns, or 

requests regarding this Privacy Policy or our privacy practices, please contact us:

Mettleworks 

Privacy Officer  Clay Gregory

9501 Apollo Drive 

Upper Marlboro MD 20074

Email: privacy@mettle-works.com

Phone: 240-487-6934

For HIPAA-related inquiries

HIPAA Compliance Officer  

Email: hipaa@mettle-works.com

Phone: 240-487-6934

14. State-Specific Rights

Depending on your location, you may have additional privacy rights under state laws such as the California Consumer Privacy Act (CCPA) or similar regulations. Please 

contact us to learn more about rights specific to your location.